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NEW QUESTION NO: 7
Which one of the following activities does application management perform?
A. Defining where the vendor of an application should be located
B. Ensuring that the required functionality is available to achieve the required business outcome
C. Deciding who the vendor of the storage devices will be
D. Agreeing the service levels for the service supported by the application
Answer: B
Explanation/Reference:
Explanation:

NEW QUESTION NO: 8
Which of the following is the BEST definition of a Risk?
A. Something that has happened
B. Something that will happen
C. Something that might happen
D. Something that won't happen
Answer: C

NEW QUESTION NO: 9
A plan for managing the end of a supplier contract should be created when?
A. The Supplier Manager decides that there is a risk the contract might need to end soon
B. The contract has been agreed
C. The contract is being negotiated
D. The contract is about to be ended
Answer: C

NEW QUESTION NO: 10
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes that will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
Answer: D
Explanation/Reference:
Explanation:

NEW QUESTION NO: 11
In which of the following situations should a Problem Record be created?
A. Incident Management has found a workaround but needs some assistance in implementing it
B. A Technical Management team identifies a permanent resolution to a number of recurring Incidents
C. An Incident is passed to second-level support
D. An event indicates that a redundant network segment has failed but it has not impacted any users
Answer: B

NEW QUESTION NO: 12
Defining the processes needed to operate a new service is part of:
A. Service Strategy: Develop the offerings
B. Service Transition: Plan and prepare for deployment
C. Service Operation: IT Operations Management
D. Service Design: Design the processes
Answer: D

NEW QUESTION NO: 13
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Answer: D
Explanation/Reference:
Explanation:

NEW QUESTION NO: 14
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
A. Early Life Support
B. Release Packaging and Build Manager
C. Evaluation
D. Service Test Manager
Answer: A

NEW QUESTION NO: 15
Access Management is closely related to which other processes?
A. Information Security Management only
B. Availability Management only
C. Information Security Management and Availability Management
D. Information Security Management and 3rd line support
Answer: C

NEW QUESTION NO: 16
In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?
A. Service Design
B. Service Operation
C. Service Transition
D. Service Strategy
Answer: A

NEW QUESTION NO: 17
The BEST processes to automate are those that are:
A. Carried out by lots of people
B. Simple and well understood
C. Carried out by Service Operations
D. Critical to the success of the business mission
Answer: B