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NEW QUESTION NO: 5
The configuration server manager adds agents and supervisors to the Avaya Aura® Call Center Elite
Multichannel Database.
In which database are these details stored?
A. ASMS Control database
B. ASContact database
C. ACS database
D. ASMSDataX database
Answer: A
NEW QUESTION NO: 6
Which scope is defined by the time of day variable?
A. Persistent Scope Variable
B. Local Scope Variable
C. Global Scope Variable
D. Collect Scope Variable
Answer: D
NEW QUESTION NO: 7
Which two statements describe steps needed to perform the Application Enablement Service (AES)
configuration with Avaya Aura® Call Center Elite and Call Center Elite Multichannel? (Choose two.)
A. Restart the Multichannel server when the AES is configured
B. Configure the CTI link in AES
C. Enable the AES Server node name on the Elite Multichannel server
D. Configure the CTI User in AES
Answer: B,C
NEW QUESTION NO: 8
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by
agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
A. Redirection on No Answer (RONA)
B. Call Work Codes (CWC)
C. Least Occupied Agent (LOA)
D. Feature Access Codes (FAC)
E. Multiple Call Handling (MCH)
Answer: B
Explanation/Reference:
Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/
r3_1/03_300151_5/07_300478_1/07_300478_1.pdf
NEW QUESTION NO: 9
Which statement about real-time reports is true?
A. Telephony-based reports include Agent, Device, and Vector
B. Agent reports can include information about voice and multimedia contacts
C. Queue reports can include information about telephony contacts only
D. Queue reports can include information about voice and multimedia contacts
Answer: B
NEW QUESTION NO: 10
To ensure that announcements always start at the beginning when played as part of a vector, which action
must be taken?
A. Use Analog announcements only
B. Set the queue field to Yes
C. Use external announcements
D. Create forced announcements
Answer: B
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101013903
NEW QUESTION NO: 11
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in
simultaneously?
A. Feature-Related System Parameters
B. System-Parameters Customer-Options
C. System-Parameters Security
D. Special System Parameters
Answer: A
NEW QUESTION NO: 12
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call
Distribution (ACD) load balance by comparing sites?
A. Adjunct Routing
B. Network Call Transfer
C. Look-Ahead Interflow
D. Network Call Redirection
Answer: C
Explanation/Reference:
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
NEW QUESTION NO: 13
Avaya Aura® Call Center Elite Multichannel suite is comprised of the Multichannel Server, the Interaction
Data Service server (IDS), and the Database server.
For which service does the IDS provide support?
A. Real-time data delivery to the desktop
B. Call Control
C. Multimedia work items delivery
D. Management of the application
Answer: C
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101006361 (p.41)
NEW QUESTION NO: 14
An application developer plans to use an XML component as a data source when using higher level device
components.
Which XML component provides this service?
A. XML Client
B. XML Station
C. XML VDN
D. XML Routing
Answer: B
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100175255 (p.39)
NEW QUESTION NO: 15
Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?
A. Class of Service (COS)
B. ead-mia
C. skill-level
D. Class of Restriction (COR)
Answer: D