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C_TCRM20_72
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Solution:SAP CRM
Delivery Methods:Certification
Duration:180
Level:Associate
Sub-solution:Strategic Enterprise Management
Component:SAP Application Overview
Exam:- 80 questions, PDF Link, Cut Score 63
Product Group:SAP Business Suite
Languages:German, English
Description
The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.
Notes
To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
Topic Areas
Please see below the list of topics that will be covered within this certification and the courses that cover them:
SAP CRM master data > 12%
SAP CRM basic functions > 12%
SAP CRM interaction channels > 12%
SAP CRM technology and integration > 12%
SAP CRM business scenarios > 12%
CRM user interface > 12%
SAP CRM transactional processing 8% - 12%
CRM Middleware 8% - 12%