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NO.1 Which of the following are basic concepts used in access management?
A. Physical, personnel, network, emergency, service
B. Personnel, electronic, network, emergency, identity
C. Rights, access, identity, directory services, service/service components
D. Normal, temporary, emergency, personal, group
Answer: C

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NO.2 A process owner has been identified with an "I" in a RACI matrix. Which one of the following
would be expected of them?
A. Perform an activity
B. Be accountable for the outcome of an activity
C. Manage an activity
D. Be kept up-to-date onthe progress of an activity
Answer: D

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Exam Code: ITIL-F
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