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Microsoft Dynamics CRM Application

Apply sales management concepts (10–15%)

Manage leads and opportunities (10–15%)?

Process sales (10–15%)

Analyze reports and sales (10–15%)

Apply service management (10–15%)

Manage service cases (10–15%)??

Manage contracts and entitlements (10–15%)

Work with service scheduling (10–15%)??

Analyze and report on service management (5–10%)

Who should take this exam?

This exam is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM 2015 Sales and Customer Service applications in their organizations. This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality.

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