NO.1 You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution.
Choose two.
A. The opportunity is removed from the list of active opportunities.
B. Notes and attachments associated with the opportunity are saved for future reference.
C. All activities associated with the opportunity are automatically deactivated.
D. The opportunity cannot be reactivated.
Answer: A,B

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NO.2 You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to
qualify.
Which record type should you create?
A. Contact
B. Account
C. Opportunity
D. Lead
Answer: D

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Explanation:
Ref: http://msdn.microsoft.com/en-gb/library/gg328442.aspx

NO.3 A customer can use 80 hours of phone support and 20 hours of email support, according to
the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?
A. Create an entitlement with two service level agreements (SLAs) for each type of support.
B. Create an entitlement, and link to two cases for each type of support. OC
C. Create an entitlement, with two entitlement channels for each type of support.
D. Create an entitlement, and link to two templates for each type of support.
Answer: C

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Explanation:
Ref: http://inogic.com/blog/2014/06/entitlements-in-dynamics-crm-2013-spring-release/

NO.4 What is required to view a Dynamic Excel report?
A. Have Outlook Client installed.
B. Create the export from a System View.
C. Have system administrator rights.
D. Save the Advanced Find query in Microsoft Dynamics CRM.
Answer: A

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NO.5 You choose a case from the customer support queue. Your company mandates that all requests
with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by
mistake.
What should you do?
A. Cancel the case.
B. Delete the case.
C. Resolve the case.
D. Reactivate the case.
Answer: C

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NO.6 You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?
A. Set the Disable the SLAs system option.
B. Pause all SLAs.
C. Set the Ignore SLAs import option.
D. Deactivate all SLAs.
Answer: D

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Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enableservice-
level-agreements-slas-for-cases.aspx

NO.7 You create an opportunity and need to add products.
What should you do before adding the opportunity products?
A. Set a price list.
B. Change the revenue setting to user provided.
C. Set estimated revenue.
D. Change the revenue setting to system calculated.
Answer: A

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Explanation:
Ref: http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-salesprocess/advanced-
sales-processes/

NO.8 You need a dashboard that shows your cases only. Which dashboard should you use?
A. Customer Service Operations
B. Customer Service Representative
C. Customer Service Performance
D. Sales Performance Dashboard
Answer: B

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Exam Code: MB2-704
Exam Name: Microsoft Dynamics CRM Application
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MB2-704 Exam Dumps Total Q&A: 89 Questions and Answers
Last Update: 09-15,2015

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