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Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
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3308 Exam Dumps Total Q&A: 65 Questions and Answers
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Exam Name: Avaya IP Office™ Platform Configuration and Maintenance Exam
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3002 Test Questions Total Q&A: 60 Questions and Answers
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NO.1 A technician is trying to integrate the Avaya Contact Recorder (ACR) with
the Avaya Aura@
Contact Center in a SIP-based Contact Center.
What
information is required to get the Avaya Aura@ Contact Center to communicate
with the Avaya
Contact Recorder? (Choose three.)
A. Communication Control
Toolkit username
B. Communication Control Toolkit Windows Domain
details
C. Avaya Aura@ Contact Center Meridian Link Services IP Address
D.
Application Enablement Services IP address
E. Communication Control Toolkit
IP address
Answer: A,B,D
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NO.2 You cannot find a contact under interactions
that was recently recorded. You have confirmed
the recording exists on the
Avaya Contact Recorder (ACR).
What is causing this problem?
A. Your search
parameters are too wide.
B. Your search parameters are include other agents
as well.
C. You have to wait for at least an hour before doing the
search.
D. You have not selected the Near Real-Time contact search
option.
Answer: A
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NO.3 A technician is trying to integrate the Avaya
Contact Recorder (ACR) with the Avaya Aura@
Contact Center, in a SIP based
Contact Center.
Assuming that the only requirement is to record inbound calls
through the hunt group or the queue,
where does the Avaya Contact Recorder
obtain CTI information?
A. Meridian Link Services on the Avaya Aura@ Contact
Center
B. Application Enablement Services
C. Communication Control
Toolkit
D. eQuality Balance CTI Events Input
E. CTI Link as configured on
the Communication Manager
Answer: B
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NO.4 For integration with the
Enterprise Management server, on which server does the EMA
component of the
recorder need to be enabled?
A. the Avaya Contact Recorder (ACR) Master
only.
B. the Avaya Contact Recorder (ACR) Master and Standby only.
C. all
Avaya Contact Recorder (ACR) Master, Standby, and CRSs
D. All Avaya Contact
Recorder (ACR) Master,Standby,and Slaves
Answer: C
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NO.5 Which statement describes
how to backup the Audio and Screen recording for the Quality
Monitoring (QM)
system?
A. Backup the contents directory on the QM Server.
B. Backup the
SQL database on the QM Server.
C. Backup the /eCorder directory on the Avaya
Contact Recorder (ACR).
D. Archive the contents of the /call directory on the
Avaya Contact Recorder (ACR).
Answer: D
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