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Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. Which three are required for license server setup? (Choose three.)
A) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
B) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
C) Tomcat
D) WebLM Installation
E) JBOSS
2. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)
A) Common Agent License
B) Preview Agent License
C) Predictive Agent License
D) Supervisor License
E) Basic Agent License
3. Which command would you run to check that the link to a "Time Server" is functioning and is stable?
A) ethtool eth1
B) ntpstat
C) ethtool eth0
D) netstat -r
4. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
A) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B) Mark duplicate records as unable to be called.
C) Copy missing records from the prior day's calling list to the newly downloaded calling list.
D) Retain recall configuration data set on account on consecutive day's download.
E) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
5. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?
A) Verify if the IP address is correct in the dns.conf file.
B) Verify if the domain name is correct in the resolv.conf file.
C) Verify if the IP address is correct in the hosts.conf file.
D) Verify if the host name is correct in the nsswitch.conf file.
Solutions:
Question # 1 Answer: A,C,D | Question # 2 Answer: C,E | Question # 3 Answer: D | Question # 4 Answer: D,E | Question # 5 Answer: B,D |