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Apple OS X v10.8 Troubleshooting Sample Questions:
1. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?
A) Thunderbolt Setup Utility
B) Directory Utility
C) Console
D) Disk Utility
3. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?
A) They must charge the Mac's battery to 100% before starting from OS X Recovery.
B) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
C) A valid Apple ID is required to use Safari on OS X Recovery.
D) An internet connection is required to use Safari and reinstall OS X.
4.
Examine the image above. If a Mac displays this flashing folder at startup, it
A) indicates that the unit has failed to pass the power on self test
B) is unable to find a startup disk that contains boot files
C) is in Internet Recovery mode
D) is looking for a Netboot Server
5. Which of the following is the indication that a Mac is loading system software?
A) Boot chime
B) Blank screen
C) Gray Apple logo with a spinning gear
D) Gray screen
Solutions:
Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |