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Apple OS X v10.8 Troubleshooting Sample Questions:
1. Which of the following is the indication that a Mac is loading system software?
A) Boot chime
B) Blank screen
C) Gray Apple logo with a spinning gear
D) Gray screen
2. Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?
A) Directory Utility
B) Finder
C) Console
D) System Information
3. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
4. 
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A) Active but not connected
B) Inactive (off)
C) Inactive (hardware is missing)
D) Active and connected
5. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?
A) Repair disk permissions.
B) Reset the PRAM/NVRAM.
C) Reinstall OS X Mountain Lion.
D) ResettheSMC.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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