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ASQ CMQ-OE : Certified Manager of Quality/Organizational Excellence Exam

CMQ-OE

Exam Code: CMQ-OE

Exam Name: Certified Manager of Quality/Organizational Excellence Exam

Updated: Apr 08, 2025

Q & A: 352 Questions and Answers

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About ASQ CMQ-OE Exam

CMQ-OE Study Areas

In general, ASQ tests a candidate's knowledge of the seven core domains listed below. Understandably, candidates are expected to be familiar with the topics prior to attempting the validation.

  • Strategic Plan Development and Deployment

    This section mainly tests the understanding of strategic planning models, the business environment, and strategic plan deployment. In particular, candidates should be familiar with market forces, risk analysis, stakeholder analysis, internal analysis, the role of technology and legal factors, resource allocation and deployment, quality, and organizational performance.

  • Quality Management Tools

    There, the candidate will be tested on the various quality management tools including process improvement tools, basic management tools, innovation & creativity tools, and lean instruments. The candidate will also be expected to have a good understanding of measurement and metrics, which encompasses areas such as statistics, sampling techniques, and trend analysis.

  • Management Elements and Methods

    This portion tests all areas of management including human resource management, finance management, risk management, and knowledge management. It also checks the candidate's knowledge of communications skills, project management, quality system, quality models, and theories.

  • Customer-Focused Organizations

    This objective mainly assesses the candidate's knowledge of the different types of customers, customer segmentation, and customer relationship management including customer satisfaction and loyalty, principles for services, dealing with external and internal customers, and finally, focus group output.

  • Leadership

    The candidate's knowledge of leadership techniques, teamwork, organizational structures, and ASQ code of ethics will be tested here. Furthermore, the candidate's understanding of the challenges faced by leaders, the roles and responsibilities of leaders alongside managers, change management techniques, types and roles of teams, team development stages, and team evaluation will be looked at.

  • Supply Chain Management

    Under such a topic, candidates are expected to have a sound understanding of all aspects of supply chain management. This includes supplier selection, supplier communication, supplier performance and improvement, supplier certification, and supplier logistics.

  • Training and Development

    This domain evaluates the candidate's ability to create training plans and develop training materials, use different tools along with techniques to identify training needs and assess training effectiveness.

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Future Career Prospects for Certified Professional

The Certified Manager of Quality/Organizational Excellence professionals are high in demand due to their immense knowledge and diverse skill sets. This prestigious certification will ensure a candidate outshines the rest and stands out from the crowd. More so, certified professionals are employed in various capacities including a quality manager, quality assurance manager, and quality auditor. They are also a few of the highly reputed professionals in the industry that take home a massive paycheck. According to PayScale.com, the average annual salary of a certified professional is roughly about USD 109k, which is considered highly attractive in today's corporate context.

ASQ CMQ-OE Exam Syllabus Topics:

TopicDetails
Topic 1
  • Leadership: This section of the exam measures the skills of Quality Managers and focuses on organizational structures, leadership roles, and change management strategies. It covers techniques for motivating employees, overcoming roadblocks, and fostering teamwork. A key skill measured is implementing leadership techniques to drive organizational goals.
Topic 2
  • Quality Management Tools: This section focuses on Process Improvement Specialists and covers quality tools such as process mapping, root cause analysis, and statistical methods. It emphasizes selecting appropriate tools to monitor performance and improve processes. A significant skill assessed is applying quality tools to solve organizational problems.
Topic 3
  • Strategic Plan Development and Deployment: This section targets Strategic Planners and evaluates the development and deployment of strategic plans. It includes analyzing market forces, stakeholder needs, and internal capabilities while aligning resources with strategic objectives. A critical skill assessed is evaluating tactical plans for alignment with strategic goals.
Topic 4
  • Measurement: Assessment and Metrics: This section focuses on Data Analysts and covers developing metrics to assess organizational performance against strategic objectives. It emphasizes using data-driven insights for decision-making and continuous improvement. A significant skill assessed is designing performance measurement systems aligned with quality goals.
Topic 5
  • Continuous Improvement: This section targets Continuous Improvement Specialists and focuses on methodologies such as Lean, Six Sigma, and Kaizen to drive process improvements. It emphasizes fostering a culture of continuous improvement within the organization. A critical skill assessed is applying improvement methodologies to optimize processes.
Topic 6
  • Training and Development: This section measures the skills of Training Coordinators in designing and implementing effective training programs that align with organizational needs. It includes assessing employee competencies and ensuring professional development supports quality initiatives. A key skill measured is creating training plans that enhance workforce capabilities.
Topic 7
  • Risk Management: This section measures the skills of Risk Analysts in identifying, assessing, and mitigating risks across various organizational processes. It includes developing contingency plans to address potential disruptions effectively. A key skill measured is implementing risk management protocols to ensure operational continuity.

Reference: http://asq.org/cert/manager-of-quality

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