Cisco 820-421 : Applying Cisco Specialized Business Value Analysis

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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is an example of 'solution benefits described in business terms'?

A) IT staff can be redeployed to projects delayed due to resource constraints
B) By using remote experts during selling, the customer can add $10M to quarterly revenue
C) A network upgrade can reduce outages by 10-15%
D) A new security policy can reduce risk of a cyber attack on the company's network infrastructure

2. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Creating an adoption and rollout strategy across user groups
B) Communicating the percentage of benefit goal delivered through implementation
C) Defining formulas to use in calculating productivity gains
D) Creating an outline for the business case

3. Which behavior is appropriate when discovering requirements?

A) End meetings earlier than planned to show a sense of urgency
B) Avoid taking notes, since you can always return for a follow up
C) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
D) Actively listen to the customer's comments and effectively take notes

4. Which is the Cisco recommended technique for verifying the 'as-is' state of the business?

A) Discussing the Business Model Canvas
B) Using "The five whys" questioning approach
C) Modeling high volume parts of the customer's business process
D) Presenting the root cause analysis of a customer problem

5. Which individual is recommended as the author for a business case introduction?

A) The customer finance executive
B) The System Engineer most familiar with the customer's infrastructure and technical environment
C) The Account Manager, with support from the customer's IT organization
D) A project team individual with insight into the overall solution, financials and customer's current situation

Solutions: