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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)
A) Request Fulfillment
B) Change Management
C) Incident Management
D) Service Catalog
E) Release Management
F) License Management
2. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?
A) Enterprise resource planning
B) Workflow-driven change process
C) Service catalog
D) Cost management
3. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?
A) Service Request Management
B) Asset Management for IT
C) Capacity Management for IT
D) Change and Configuration Database Management
4. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
A) System performance console
B) Advanced workload designer
C) Application logs
D) Client browser settings
5. What information should be available in a high level requirements document?
A) The requirements for one or more new features for an existing product.
B) The customer's wants and needs for a product or solution.
C) A statement of the scope, objectives, and participants in a project.
D) The customer's vision for the solution design.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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