Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Stop Position
C) Length
D) Action
E) Scope

2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms svc menu, pkg_install option

3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong CMS has been installed and the correct server needs to be ordered.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) The wrong Communication Manager version on the CMS has been selected.
D) This message can be ignored as it is not the reason the link is down.

4. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) route-to-digits
B) queue-to
C) converse-on
D) collect-digits

5. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) There is a firewall between the PC and the CMS.
D) Avaya Terminal Emulator did not load correctly and needs to be reloaded.

Solutions: