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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. You receive a customer message where several issues are reported.
What will be your next step?
A) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
B) Start message processing without contacting the customer.
C) Ask your colleagues for processing this message.
D) Ask the customer to create one message per issue.
2. What is recommended communication behavior if a message has a long life cycle?
A) I am going to be on holiday for two weeks please wait until I get back.
B) I need to work with my manager to get a plan around how to get a solution.
C) I am the only person with this skill so it cannot be escalated.
D) Sorry for the time taken but I was working on a more important customer's issue.
3. How can you setup SAP EarlyWatch Alert?
A) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
B) Using SMSY transaction to create your logical components first, if this is not already done
C) Connecting to SAP Service Marketplace and defining your landscape
D) Connecting to SAP Service Marketplace and setting up the parameters
4. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)
A) Increase the numbers of search terms.
B) Use the search filter.
C) Use the customer Id.
D) Use wild cards.
5. What characterizes On the Job Enablement sessions?
A) They are chargeable add-ons.
B) They are workshops coordinated by the Partner Services Adviser (PSA).
C) They are open workshops.
D) They are not available to Channel partners.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: B |
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