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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. Which of the following deliverables is part of both Enterprise and Standard Support?
A) SLA based delivery
B) 24*7 End-to-end Root Cause Analysis
C) Access to SAP Notes database
D) 24*7 support advisory interaction
2. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?
A) Increase the priority of the message tospeed up response time from SAP
B) Set the message status to Update Message with SAP
C) Set the message status to In Process
D) Select Get information for SAP and then select theText Ids to be forwarded to SAP
3. What type of reports can be produced with SAP EarlyWatch Alert?
A) Reports exclusively without graphics
B) Reports with animations
C) Reports with or without graphics
D) Reports exclusively with graphics
4. What is SAP EarlyWatch Check?
A) It is a service delivered onsite.
B) It is a document that customers follow to check their platform.
C) It is a service delivered remotely.
D) It is a fully automatically generated report.
5. What types of remote connections to customer's systems are available? (Choose two)
A) Netviewer
B) R/3 Support
C) NetMeeting
D) Webex
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A,B |
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