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Exam Code: C-TCRM20-72
Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
One year free update, No help, Full refund!
C-TCRM20-72 Exam Questions Total Q&A: 80 Questions and Answers
Last Update: 07-15,2015

C-TCRM20-72 Exam PDF Detail: C-TCRM20-72 Exam Questions 

NO.1 Which of the following are standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this question.
A. Business to Consumer (B2C)
B. Business to Business (B2B)
C. Business to Partner (B2P)
D. Business to Employee (B2E)
Answer: A,B

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NO.2 There are several Interaction Center (IC) functions that help agents to work effectively within
the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.
A. Knowledge article routing
B. Service-level workflows
C. Interactive scripting
D. Intent-driven interaction
Answer: C,D

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NO.3 You want to gather information from your customers.
Which option within SAP CRM supports this requirement?
A. E-mail Response Management System
B. Partner Channel Management
C. CRM Web Channel
D. Survey tool
Answer: D

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NO.4 Which of the following object types can you define in the CRM Middleware administration
console?
Note: There are 3 correct answers to this question.
A. Business objects
B. Publications
C. Customizing objects
D. Subscriptions
E. Sites
Answer: B,D,E

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NO.5 SAP ERP material master data can be loaded into SAP CRM product master data using CRM
Middleware.
What Customizing is required before this can take place?
A. Material master classification
B. Base hierarchies
C. Item categories
D. Condition data
Answer: B

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NO.6 How can an SAP end user with the role "Sales Professional" generate a report of all the activities
with the status "open"?
Note: There are 2 correct answers to this question.
A. Create a new interactive report using the application wizard.
B. Use the SAP InfoSet in the SAP GUI.
C. Use the search function for activities.
D. Create a new BI interactive dashboard with a BW query.
Answer: A,C

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NO.7 Business partners created in SAP CRM are not transferred to SAP ERP.
What do you need to do to resolve this CRM-Middleware-related problem?
Note: There are 3 correct answers to this question.
A. Check erroneous BDoc messages in SAP CRM.
B. Check object management in SAP CRM.
C. Check erroneous BDoc messages in SAP ERP.
D. Check number range assignments in SAP ERP and SAP CRM for business partners.
E. Check RFC connections between CRM and ERP.
Answer: A,D,E

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NO.8 What can you maintain in the SAP CRM organizational model?
Note: There are 2 correct answers to this question.
A. General attributes for organizational units
B. Direct assignment of a responsible employee to an organizational unit
C. Direct assignment of the responsible organizational unit in the employee master data
D. Direct assignment of a responsible employee to a position
Answer: A,D

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