NO.1 A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to
search online Apple Support articles about this issue. How can she quickly accomplish this task?
A. Startup from OS X Recovery and choose the Get Help Online option.
B. Startup from an OS X Install DVD and choose the Get Help Online option
C. In order to use Safari, the customer will have to restore the hard disk from a Time backup.
D. She must first install OS X on an external disk, then use Safari to search Apple Support articles.
Answer: C

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Reference: https://support.apple.com/en-us/HT201314

NO.2 Which of the following are features of OS X designed to enhance the security and privacy of
user content? SELECT THREE,
A. Gatekeeper
B. FileVault2
C. Boot Camp 5
D. Firewall
E. Terminal
F. Console
G. Safe Boot
Answer: A,B,D

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Reference: https://www.apple.com/osx/what-is/security/

NO.3 Why is it important to use the Globally Unique Identifier (GUID) partition scheme on an Intel-
based Mac? SELECT TWO.
A. The GUID partition scheme contains the necessary standard apps for OS X.
B. Firmware updates for Intel-based Macs require a GUID partition scheme.
C. Master Boot Record (MBR) requires a GUID partition map.
D. You should not use GUID. Apple Partition Map (APM) is the default partition map for Intel-based
Macs.
E. Any of the partition schemes provided by Disk Utility will work.
F. An Intel-based Mac will not start up without the GUID partition map.
Answer: A,B

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Reference: https://support.apple.com/en-us/HT201723

NO.4 Sarah cannot remember the iCIoud security code associated with iCloud or have access to any
other devices with iCIoud Keychain enabled. What can Sarah do next?
A. Change the iCIoud password to create a new iCIoud security code.
B. Reset the iCIoud Keychain because Apple cannot recover a lost code.
C. Create a new iCIoud Keychain on iCloud.com.
D. Turn iCIoud Keychain off and on to create a new iCIoud security code.
Answer: A

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Reference: https://support.apple.com/en-ap/HT203783

NO.5 Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios
would Monitor Mode help with the most?
A. A customer is having trouble sending and receiving Mail on a company wireless network.
B. A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down
any specific time that it happens.
C. A customer cannot connect to any password-protected wireless networks.
D. A customer is experiencing slow speeds on a specific public Wi-Fi connection.
Answer: B

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Explanation:
Use Monitor mode for intermittent issues, such as unexpectedly dropped connections and auto-join
issues. When an issue is detected, Monitor mode will automatically stop, indicate it's detected an
issue, and collect information about what occurred. Information will be saved to the desktop as part
of the Wireless Diagnostics report, so that you may share it with a network specialist.
Reference: https://support.apple.com/en-ap/HT202663

NO.6 Angela is having trouble with fonts installed in her user account. Where are these fonts
located?
A. /Users/Fonts
B. /System/Library/Fonts
C. /Library/Fonts
D. -/Library/Fonts
Answer: B

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Reference: https://support.apple.com/kb/PH18919?locale=en_US

NO.7 John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing
successfully. He just added home networking equipment to improve signal range. What
troubleshooting step should Jhon try first?
A. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
B. Reset Network Settings on iPhone.
C. Verify that both devices are connected to the same Wi-Fi network.
D. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
Answer: B

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NO.8 Francine changed Internet service providers and just set up the equipment in the home. She is
calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe
further to find out that her roommate is able to connect to the Internet using a PC and Francine is
able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would
you recommend to Francine to help her further diagnose the networking issue with the iMac?
A. Restart from the Recovery System and run Network Utility.
B. Restart the iMac and reset NVRAM.
C. Open System Information to verify that the Wi-Fi card is detected.
D. Open the Network pane of System Preferences and click Assist Me.
Answer: D

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Reference: https://support.apple.com/en-us/HT202222

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Exam Code: 9L0-066
Exam Name: OS X Yosemite Troubleshooting Exam
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9L0-066 Exam Questions Total Q&A: 65 Questions and Answers
Last Update: 10-01,2015

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