NEW QUESTION NO: 6
When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
A. the title bar of the output window shows the date and time
B. the title bar of the output window shows the process name, the host name, and the process ID
C. the system displays outputs with the newest at the bottom of the display
D. the system displays outputs at the top of the display
E. the window shows the last 1000 lines of the log file
Answer: B,C
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101027465 (p.19)

NEW QUESTION NO: 7
A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.
As a part of a good Global Support Services (GSS) methodology, what should the company do next?
A. Reduce or eliminate the business impact of the vector by testing the vectors
B. Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly
C. Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing
D. Determine the frequency and severity of the issue where the vector does not route calls properly
Answer: C

NEW QUESTION NO: 8
Which two locations are best to install the TTrace components? (Choose two.)
A. Avaya Aura® Communication Manager Server
B. Avaya Aura® Call Center Elite Multichannel Server
C. A desktop that is connected to a Multichannel Server
D. A server that is connected to a Multichannel Server
Answer: C,D

NEW QUESTION NO: 9
When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?
A. The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID
B. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts
C. The log file includes the name of the processes, the system where the process is running, and the process ID
D. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system
Answer: C
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101027465 (p.11)

NEW QUESTION NO: 10
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
A. route-to number 9581234 with cov n if interflow-qpos<2
B. route-to number 9581234 with cov y if interflow-qpos=2
C. route-to number 9581234 with cov n if interflow-qpos<=2
D. route-to number 9581234 with cov y if interflow-qpos>=2
Answer: D

NEW QUESTION NO: 11
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
A. Least Occupied Agent (LOA)
B. Business Advocate (BA)
C. Best Service Routing (BSR)
D. Network Call Redirection (NCR)
Answer: C

NEW QUESTION NO: 12
Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
B. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
C. Step 8 in Denver should be a busy command
D. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
Answer: A

NEW QUESTION NO: 13
Before you call Global Support Services (GSS), you must have a good understanding of the problem.
Which three questions should you be able to answer before you call GSS? (Choose three.)
A. What are the affected components?
B. Does the server use supported operating system?
C. Is the problem recorded in the knowledge base?
D. Are there configuration changes to the system?
E. Do you have a record of all login IDs and passwords for the server?
Answer: A,C,D

NEW QUESTION NO: 14
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
A. monitor bcms hunt group
B. list trace trunk
C. monitor bcms trunk
D. list trace vdn
Answer: D
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100180552 (p.9)

NEW QUESTION NO: 15
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
What feature would you suggest the call center offers a survey to the people who have called?
A. VDN Interflow
B. VDN Return Destination
C. VDN Override
D. VDN Vectors
Answer: B

NEW QUESTION NO: 16
A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.
Which requirement do they need to configure to install the server software?
A. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
B. Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
C. Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS
D. IIS only
Answer: A
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101027408