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Exam Code: 600-460
Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise
One year free update, No help, Full refund!
600-460 Exam Dumps Total Q&A: 70 Questions and Answers
Last Update: 08-21,2015

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Exam Code: 600-455
Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED) for Validating Knowledge
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600-455 Free download Total Q&A: 70 Questions and Answers
Last Update: 08-21,2015

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Exam Code: 840-425
Exam Name: Executing Cisco Advanced Business Value Analysis and Design Techniques
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840-425 Exam Cram Total Q&A: 65 Questions and Answers
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Designing Cisco Unified Contact Center Enterprise

Exam Number:600-455 UCCED
Associated Certifications:Cisco Unified Contact Center Enterprise Specialist
Duration:75 minutes (65-75 questions)
Available Languages:English

Description
This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

NO.1 Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the
Courtesy Callback feature?
A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
D. BillingQueue, CallbackEntry, CallbackWait
E. BillingQueue, Callback Engine, CallbackEntry
F. Billing, CallbackEntry, CallbackWait
Answer: D

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NO.2 Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
A. An additional voice gateway is required for Silent Monitoring.
B. They extend and connect.
C. They perform call control features (example: Hold/Conference/Transfer) only from the agent
desktop.
D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.
Answer: A,C

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NO.3 Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center
Enterprise system?
A. when the call is routed to an agent
B. when the call is first post-routed from Cisco Unified Customer Voice Portal
C. when the call terminates and data is written to the Cisco TCD table
D. when a call-routing script hits the first Queue to Skill Group node
Answer: B

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NO.4 The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat
service. Which three applications does the Tomcat service contain? (Choose three.)
A. Finesse desktop application
B. Finesse REST API
C. Finesse VXML applications
D. Finesse HTTP server
E. Finesse administration application
F. Finesse CTI Object application
Answer: A,B,E

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NO.5 When using microapps, which core components are required for calls that originate from Cisco
Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML
Gateway
C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML
Gateway
D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML
Gateway
Answer: C

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NO.6 To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill
Group, to which Cisco Unified Communications Manager configuration object should the call be
transferred?
A. route pattern
B. agent IP phone
C. CTI route point
D. translation pattern
E. translation route
Answer: C

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NO.7 Which three components are required in a Cisco Unified CVP VXML "standalone" server
deployment model? (Choose three.)
A. Cisco Unified CVP Call Studio
B. Cisco Unified CVP VXML Server
C. Cisco Unified CVP reporting server
D. load balancer
E. ingress voice gateway
F. egress voice gateway
G. VRU peripheral gateway
Answer: A,B,E

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