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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. Which three things in the echo log must be recorded when the voice gateway is tested for echo issues? (Choose three.)
A) the number called
B) the dialed analyzer results
C) the time of the problem
D) the dial digits from the gateway
E) the source phone number
F) the location of the gateway
2. You have been presented with a trouble ticket from an end user who works at a remote location that is served by a Cisco Unified Communications Manager Express. The user reports being unable to place calls to international numbers, but all other calls work properly and other users at this location can place international calls. Which two troubleshooting techniques would be helpful in resolving this issue? (Choose Two)
A) show output for the T1 controller and voice port configuration in the voice gateway.
B) show output of the ephone and ephone -dn configurations.
C) show output of the voice translation rules in the voice gateway
D) Class of Restriction baseline configuration for the user on Cisco Unified Communications Manager Express
E) Cisco IOS debug tools
3. Which option can cause an offnet call to fail?
A) phone protocol mismatch
B) voice codec mismatch
C) IP subnet mismatch
D) phone type mismatch
4. When users in headquarters are put on hold, they can hear MOH. However, when users in the branch office over the WAN link are put on hold, they cannot hear MOH. The Cisco Unified Communications Manager cluster is located in headquarters.
Which solution is most effective to restore MOH to branch users?
A) Put branch user phones in a different MRGL than the headquarters phones to optimize WAN utilization.
B) Put branch user phones in the same MRG as the headquarters phones.
C) Put branch user phones in the same MRGL as the headquarters phones.
D) Put branch user phones in a different MRG than the headquarters phones to optimize WAN utilization.
5. You want to configure calls from a branch office with the G.729 codec to interoperate with a device in headquarters that supports only G.711.
Which two troubleshooting approaches achieve this requirement? (Choose two.)
A) Configure transcoding on the gateway to register with SCCP to Cisco Unified Communications Manager.
B) Configure transcoding on the gateway to register with SIP to Cisco Unified Communications Manager.
C) Configure the transcoder to use DSP resources on the gateway.
D) Configure transcoding on the gateway to use resources on Cisco Unified Communications Manager.
Solutions:
Question # 1 Answer: A,C,E | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,C |