Nokia SDM_2002001040 : SDM Certification - CARE

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Nokia SDM Certification - CARE Sample Questions:

1. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) 3'rd party management and support, 3'rd party support from various vendors.
B) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
C) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
D) Preventive services, launch support, On site troubleshooting, tailored technical support.

2. What is an additional possible use of a well made Care Plan?

A) It can be used as a template for NI Project Plan creation.
B) It could be used to facilitate financial forecasting and to consolidate price information.
C) It could serve as an induction document, helping to introduce new Care Team Members.
D) It could substitute the contract in disputes with the customer after the serious outage.

3. When does the Care phase start?

A) When the project phase is completed.
B) When the network, sub-network or deliverables get Customer final acceptance.
C) When the Care Plan has been accepted by the Customer.
D) When the Account Manager receives the final payment from the Customer.

4. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Spare Part Management.
B) Software Maintenance.
C) HWS or SWS Life Extender.
D) Care SWS preventive services or Active Software Support (ASWS).

5. Who provides engineering resources to Care?

A) Care Head.
B) Care Program Manager.
C) Project Manager.
D) Stream Managers.

Solutions: