Peoplecert CMS7 : ITIL V3 Foundation

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Asset and Configuration Management
B) Change Management
C) Incident Management
D) Service Level Management

2. Effective release and deployment management enables the service provider to add value to the business by?

A) Delivering change, faster and at optimum cost and minimized risk
B) Verifying the accuracy of all items in the configuration management database
C) Ensuring that all assets are accounted for
D) Ensures that the fastest servers are purchased

3. Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1.A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2.Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

4. Which of the following activities is be performed by access management?

A) Providing physical security for staff data centers and other buildings
B) Managing access to computer rooms and other secure locations
C) Managing access to the service desk
D) Managing the rights to use a service or group of services

5. A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training

A) All of the above
B) 1, 2 and 3 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

Solutions: