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Microsoft MB2-868 : Microsoft Dynamics CRM 2011 Applications

MB2-868

Exam Code: MB2-868

Exam Name: Microsoft Dynamics CRM 2011 Applications

Updated: May 24, 2025

Q & A: 102 Questions and Answers

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
B) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
C) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
D) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.


2. In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A) cancel existing contract lines
B) add new contract lines
C) edit existing contract lines
D) bulk-delete existing contract lines


3. In Microsoft Dynamics CRM 2011, a queue that contains some old queue items is no longer needed.
You need to remove the queue by using the least amount of effort.
What should you do?
(Choose all that apply.)

A) Remove the queue items, and then deactivate the queue.
B) Deactivate the queue without removing the queue items.
C) Remove the queue items, and then delete the queue.
D) Delete the queue without removing the queue items.


4. In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?

A) Close the existing service activity as Cancelled, and then click Reschedule.
B) Close the existing service activity as No Show, and then create a new service activity.
C) From the service calendar, choose the service activity, and then click Reschedule.
D) From the service calendar, copy the service activity to a new service activity.


5. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) only reports
B) charts and lists
C) charts and reports
D) only charts


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: B,C
Question # 4
Answer: C
Question # 5
Answer: B

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