Cisco 640-461 : Introducing Cisco Voice and Unified Communications Administration

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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection?

A) call handler
B) user
C) contact
D) notification

2. In which two locations can an end user configure their Call Forward All settings? (Choose two.)

A) Cisco Unified Communications Manager User Options Interface
B) Cisco Unified Serviceability
C) Cisco Unified Communications Manager Administration
D) Directly on the Cisco Unified IP phone
E) Cisco Unified User Serviceability

3. An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue?

A) The Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified Presence is disabled.
B) The LDAP integration is incorrect.
C) The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified Communications Manager is disabled.
D) The Cisco Unified Personal Communicator is configured in desk-phone mode.
E) The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server.

4. In which section of the user template is CoS configured in Cisco Unity Connection?

A) Name
B) Location
C) Phone
D) System

5. Which industry standard method does Cisco Unified Presence incorporate for communication between different IM clients?

A) Jabber XML
B) Jabber XCP
C) Jabber TCP
D) Jabber TLS

Solutions: