Apple 9L0-066 : OS X Yosemite Troubleshooting Exam

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Apple OS X Yosemite Troubleshooting Sample Questions:

1. John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?

A) Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
B) Verify that both devices are connected to a Wi-Fi network using WPA2 security.
C) Reset Network Settings on iPhone.
D) Verify that both devices are connected to the same Wi-Fi network.

2. Sarah cannot remember the iCIoud security code associated with iCloud or have access to any other devices with iCIoud Keychain enabled. What can Sarah do next?

A) Reset the iCIoud Keychain because Apple cannot recover a lost code.
B) Create a new iCIoud Keychain on iCloud.com.
C) Change the iCIoud password to create a new iCIoud security code.
D) Turn iCIoud Keychain off and on to create a new iCIoud security code.

3. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A) Restart the iMac and reset NVRAM.
B) Restart from the Recovery System and run Network Utility.
C) Open System Information to verify that the Wi-Fi card is detected.
D) Open the Network pane of System Preferences and click Assist Me.

4. Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?

A) AirDrop does not support files larger than 5GB.
B) OS X Yosemite cannot AirDrop with OS X Mountain Lion.
C) On the MacBook Air, Randall must first click "Don't see who you're looking for?'
D) The iMac (Early 2009) does not support AirDrop.

5. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) John will have to perform a manual check of his backup in order to confirm that the backup was successful.
B) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
C) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
D) The computer is unusable while completing the first backup.

Solutions: