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HP Selling HP PPS ServiceOne Services Sample Questions:
1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware?
A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Priority Services
2. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)
A) Trusted vendor
B) Security
C) Cost savings
D) Protection
E) Simplification
3. What is true about HP Standard Contractual Services?
A) The HP Standard Contractual Services are annual services for multiple products on one agreement.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.
C) HP standard Contractual Services can provide special customer delivery requirements, such as project management.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
4. Which statements help you discover needs of HP Contractual Services? (Select three.)
A) Is it to cover new equipment?
B) Would the customer fleet support solution benefit from onsite engineers?
C) Would the customer benefit from an up-front payment?
D) Does the customer need to have one service agreement per serial number?
E) Does the customer environment contain multi-vendor equipment to support?
F) Is there an RFP for services?
5. Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?"
A) Travel Services
B) HP Care Pack Services (next business day or same day
C) Maintenance Kit Replacement for printers
D) Accidental Damage Protection
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D,E | Question # 3 Answer: A | Question # 4 Answer: B,E,F | Question # 5 Answer: C |
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