EXIN EX0-101 : ITIL Foundation V 3.0 & ITIL Foundation

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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Release and deployment management
B) Service level management
C) Knowledge management
D) Service asset and configuration management

2. What is the BEST description of an operational level agreement (OLA)?

A) An agreement between the service provider and another part of the same organization
B) A document that describes business services to operational staff
C) A document that describes to a customer how services will be operated on a day-to-day basis
D) An agreement between the service provider and an external organization

3. Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
What are these four Ps?

A) People, process, partners, performance
B) Performance, process, products, problems
C) People, products, perspective, partners
D) People, process, products, partners

4. Which one of the following do major incidents require?

A) Less documentation
B) Separate procedures
C) Longer timescales
D) Less urgency

5. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To proactively prevent all outages to IT services
B) To deliver and manage IT services at agreed levels to business users and customers
C) To design and build processes which will meet business needs
D) To decide how IT will engage with suppliers during the service lifecycle

Solutions: