Certification Topics of ISEB ITILF2011 Exam
Topics covered in the Certification exam are covered in the following percentages:
- Service strategy for Business Continuity and Service Availability 20%
- Business value chartering and service contract management 20%
- Specifying and implementing standards for service support 15%
- Defining service requests with operational support systems. 40
- Quality management for business continuity and incident management 15%
- Management of people, processes, and technology 30%
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