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ISEB ITILF2011 : ITIL Foundation (syllabus 2011)

ITILF2011

Exam Code: ITILF2011

Exam Name: ITIL Foundation (syllabus 2011)

Updated: May 21, 2025

Q & A: 424 Questions and Answers

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About ISEB ITILF2011 Exam

Certification Topics of ISEB ITILF2011 Exam

Topics covered in the Certification exam are covered in the following percentages:

  • Service strategy for Business Continuity and Service Availability 20%
  • Business value chartering and service contract management 20%
  • Specifying and implementing standards for service support 15%
  • Defining service requests with operational support systems. 40
  • Quality management for business continuity and incident management 15%
  • Management of people, processes, and technology 30%

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