ISEB ISEB-ITILF : The Foundation Examination - ITIL®

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is not a service desk type recognized in the service operation volume of ITIL?

A) Centralized
B) Virtual
C) Local
D) Outsourced

2. Which one of the following are the two primary elements that create value for customers?

A) Value on investment (VOI) and return on investment (ROI)
B) Service requirements and warranty
C) Resources and capabilities
D) Customer and user satisfaction

3. Which process is responsible for providing the rights to use an IT service?

A) Incident management
B) Change management
C) Access management
D) Request fulfillment

4. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Event management
B) Problem management
C) Service catalogue management
D) Service asset and configuration management

5. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that service level agreements are maintained
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that all operational services are recorded in the service catalogue
D) Ensuring that information in the service catalogue is consistent with information in the service portfolio

Solutions: