Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Test and document the results of the implemented solution.
C) Duplicate the issue and obtain traces.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Replace hardware outside warranty.

2. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the CLI information to the Account Code.
B) Enable CLI tracking
C) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
D) Add the Client CLI information to the Incoming Call Route.

3. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
Which application would satisfy the customer's requirement?

A) Voicemail Pro with IMS
B) Unified Messaging
C) Outcalling
D) Voicemail Pro with UMS
E) Message Manager

4. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.

5. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The user rights are not defined.
B) The upgrade license is not valid in the IP Office.
C) The users have not been assigned a direct dial code.
D) The lines on the system are out of service.

Solutions: