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EXIN ITIL V3 Foundation Sample Questions:
1. Which one of the following is it the responsibility of supplier management to negotiate and agree?
A) Operational level agreements (OLAs)
B) Service level agreements (SLAs)
C) The service portfolio
D) Third-party contracts
2. Which of the following is not a service desk type recognized in the service operation volume of ITIL?
A) Centralized
B) Virtual
C) Local
D) Outsourced
3. What is a RACI model used for?
A) Recording configuration items
B) Monitoring services
C) Defining roles and responsibilities
D) Performance analysis
4. Which document shows a detailed analysis of business impact and benefits?
A) Service level requirements
B) A service level agreement
C) A business case
D) A return on investment
5. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-
related service levels?
A) Service catalog management
B) Financial management for IT services
C) Change management
D) IT service continuity management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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