Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A) SIP
B) SCCP
C) H.323
D) MCGP

2. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds no additional weight when using the SCCP Dialer Option in 8.0.
B) It adds additional weight for each dialer port that is equal to five normal agent users.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds additional weight for each dialer port that is equal to eight normal agent users.

3. Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)

A) voicemail
B) prompt and collect
C) call control
D) queuing controlled by Cisco Unified ICM

4. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP phone built-in-bridge
B) Cisco Unified Communications Manager CTI route points
C) Cisco Unified Communications Manager software conference bridge resources
D) Cisco Unified IP IVR CTI ports

5. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Busy triggers on each line must be set to one.
B) Maximum number of calls on each line must be set to two.
C) Lines can be configured to forward calls to other lines on the phone.
D) Agent ACD line can be a shared line.

Solutions: