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EXIN ITIL Foundation Sample Questions:
1. The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
A) Information
B) Knowledge
C) Data
D) Governance
2. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
A) Asset baseline
B) Configuration baseline
C) Change baseline
D) Project baseline
3. Which one of the following is NOT a valid purpose or objective of problem management?
A) To eliminate recurring incidents
B) To manage problems throughout their lifecycle
C) To restore service to a user
D) To prevent problems and resultant incidents
4. Which of the following is the correct definition of an outcome?
A) The result of carrying out an activity, following a process or delivering an IT service
B) All the accumulated knowledge of the service provider
C) The results specific to the clauses in a service level agreement (SLA)
D) All incidents reported to the service desk
5. Why is ITIL successful?
A) It can be fully implemented in 30 days
B) It always guarantees cost savings
C) It makes technology architecture easy to design
D) Its practices are applicable to any IT organisation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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