Avaya 2M00001A : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business makes de-centralized purchase decisions
B) The business makes centralized purchase decisions
C) The business uses limited customization, 1-2 Vendors
D) The business has minimal IT support, and are risk adverse
E) The business has extensive internal IT support with outsourcing
F) The business' environment is complex, customized multi-vendor, highly scaled integration critical

2. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) Germany
B) Australia
C) Canada
D) US
E) India
F) UK
G) New Zealand

3. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

4. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select

5. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbond Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center Select

Solutions: