Oracle 1Z0-465 : Oracle RightNow CX Cloud Service 2012 Essentials

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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?

A) Unresolved
B) Waiting
C) Solved
D) Updated

2. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement?

A) EGW_ENABLED
B) EGW_UPDATE_BY_CREATE
C) EGW_SECURE_UPDATE_ENABLED
D) EGW_SAVE_EMAIL_HEADERS
E) EGW_AUTO_CONT_CREATE

3. Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?

A) Change the color of the Banner Flag based on the incident's severity.
B) Conditionally hide specific product items based on the logged in staff account's profile.
C) Right justify all field labels on the workspace
D) Copy the value in the Queue menu to a custom field.
E) Focus on a specific workspace tab based on the value of a custom field.

4. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 30
B) 40
C) 28
D) 36
E) 32
F) 38
G) 34

5. Within the password configuration settings what does the grace period control?

A) The number of days after a password expires that the user can still log in before the account is locked
B) The number of days after an account is locked when the user can request an online reset of his password
C) The number of days a notice is sent to the user before his password expires
D) The number of days before a manager is noticed of a locked account

Solutions: