Avaya 3305 : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
B) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

2. When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)

A) Unix
B) Microsoft Windows
C) IBM AIX
D) Oracle Solaris
E) Linux

3. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) Transcriptions Logs
B) PostgreSQL logs
C) Process Logs
D) Apache/httpd logs
E) Tomcat logs

4. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) Restricted DNC
B) DNCREQ
C) DNC
D) Restricted

5. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A) Check that the Web License Manager (WebLM) is running. If not start WebLM.
B) Make sure the runtime support files are installed in the correct location.
C) Re-install the runtimeconfig.war file.
D) Restart Avaya Aura Experience Portal.

Solutions: