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Question 9: COMPANY BACKGROUND Corporate Information and Physical Locations. Fabrikrm,Inc. is a building
materials manufacturing company that specializes in producing raw materials. Fabrikam customers
include companies that make products for residential and commiercial construction projects. Fabrikam
has 5,000 employees and earns $600 million in annual revenues. Fabrikam has plans and offices
worldwide. EXISTING ENVIRONMENT Existing Business Processes Fabrikam has the following
business processes: The Plant Safety department is responsible for notifying and scheduling employees
for safety training and medical testing procedures. The department also records and reports on training
and testing procedures for management and government safety regulatory agencies. All emplloyees are
required to pass an annual mine safety training course and various medica certification tests to continue
working. Non-compliant employees cannot work, reducing production enfficiency. Government safety
inpectors perform random onsite inspections and verify that employees are certified. Each item of
non-compliance costs Fabrikam time and lowers employee productivity. The Plant Safet department hired
a full-time Safety Coordinatinator and a temporary employee to help employees maintain their
certifications. They notify employees when their certifications are about to expire and assist employees to
schedule appointments to renew their certifications. Existing Technology Infrastructure Fabrikam has the
following technologies implemented on the network: A third-party, Web-based workforce management
application A Microsoft SQL Server-based Enterprise Resource Planning (ERP) system Microsoft Office
Excel used to update safety information by using spreadsheets. Farbrikam has a Microsoft Enterprise
Agreement (EA) that includes Microsoft Software Assurance (SA). All client computers run either
Microsoft Office Standard Edition 2003 or Microsoft Office 97. The department is underskilled and
understaffed. BUSINESS REQUIREMENTS Planned Changes Fabrikam has the following business
goals: Provide role-based access to process, operational, and financial information. Eliminate
paper-based processes, including reporting processes. Reduce the number of technology platforms that
require support. Problem Statements Fabrikam has identified the following business problems: Mine
safety compliance issues have shut down production at some plants, creating 60 days of lost productivity
during the past year. Safety training records are often inaccessible. Training dates and medical testing
results are often outdated. Safety reports are only available to managers at the end of each month. Safety
performance metrics are shared via e-mail only. Plant safety training and medical testing data is recorded
on paper forms and then entered manually into a spreadsheet on a Safety Manager's computer.
Reporting is delayed because safety data is outdated and inaccurate. Business Goals Fabrikam has the
following business goals: Reduce costs associated with meeting regulatory compliance requirements:
Eliminate paper-based processes. Improve access to safety performance reporting. INTERVIEWEES
Vice President (VP) The VP is the executive responsible for overseeing general business operations and
for maintaining profitability. VP goals include: Rducing operational cost. Increasing production productivity
Eliminating plant shutdowns caused by non-compliance. Plant General Manager The Plant General
Manager (GM) is responsible for maintaining plant profitability, operational efficientcy, production costs,
product quality, and employee safety. Plant GM goals include: Automating production monitoring, alerts,
and reporting. Eliminating paper-based processes. Implementing an online system to track safety training
records and medical testing records. Production Operations Manager The Production Operations
Manager (OM) is responsible for maintaining overall operational efficiency of production plants, and
maintaining costs within budget. Production OM goals include: Monitoring and reporting on safety
performance for all plants. Implementing a company-wide safety certfication management system.
Eliminating manual reporting on operational key performance indicators (KPIs). Corporate Controller The
Corporate Controller is responsible for financial management, the IT department, budgeting, and treasury.
Corporate Controller goals in clude: Addressing unbudgeted costs that result from non-compliance issues.
Gathering business performance data worldwide and reconciling all data. Addressing poor productivity
caused by the lack of information sharing Plant Safety Department Manager The Plant Safety Department
Manager is responsible for managing safety education and medical testing. Plant Safety Department
Manager goals include: Accompanying government safety inspectors during their plant visits.
Implementing e-mail to notify employees who are due for training and testing. Implementing alerts to the
Human Resources department (HR) when employee are uncertified. Implementing the daily sorting of
spreadsheets to identify which employee are due for training and testing. Answer & Explanation Correct
Answer Explanations No more information available
Correct Answer:

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