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Question 14: Your client has deployed the UPK Developer on a Citrix server, so content authors can access it remotely
in Citrix seamless windows.The target application was also installed on the same server.The authors are
unable to record content.
Choose three actions that you would take to help discover the problem.
A.Ensure that the "Time to hide recorder window before screen capture" setting in the Options dialog box
is Increased to at least three seconds.
B.Ensure that the target application (the web browser for web applications) runs in the same Citrix
session as the Developer.
C.Ensure that keyboard shortcuts are not recorded automatically.
D.Ensure that the screen shot capture key is changed from the default.
E.Ensure that the sound is correctly set up in Citrix.
Correct Answer: B,D,E Explanation: Remote and Virtual Environments The Developer can operate in remote and
virtual environments such as Citrix and VMware.The following are known issues when operating the
Developer in these environments:
Citrix: *(B)When recording a target application running in a Citrix session, then Developer must be
running in the same Citrix session.
*(E)Sound output will likely be choppy.
* (D)Citrix does not pass the [PrintScreen] key to applications running in seamless windows.The
Developer uses the [PrintScreen] key as the default key for recording topics.Therefore, the Recorder will
not properly recognize the [PrintScreen] key in a Citrix seamless window.The recording key can be
changed in the Options dialog box in the Developer.
Reference: OracleUser Productivity Kit, Installation And Administration Release 11.0,Remote and Virtual
Environments