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BBPSD Customer Service Sample Questions:
1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:
A) Analytical type.
B) Authoritative type.
C) Assertive type.
D) Aware type.
2. When a customer starts to make a complaint you should first:
A) Ask them to see someone else.
B) Ask them to put it in writing.
C) Say sorry.
D) Listen.
3. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
A) You are late for work.
B) You are talking to your boss.
C) A customer enters a shop for the first time.
D) A customer makes a complaint.
4. It is important to give an internal customer a good customer experience because:
A) They are more likely to complain than external customers.
B) They are more likely to be a returning customer.
C) They are equally as important as external customers.
D) They are more important than external customers.
5. A customer service professional is someone in the business who:
A) Has the skills to deal effectively in customer facing roles.
B) Has been trained.
C) Deals daily with customers.
D) Has worked in sales for over 5 years.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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