920-316 Free Dumps Study Materials
Question 7: An enterprise wants to add desktop functionality that is flexible and able to respond to the
different needs of callers based on the skill set the calls is routed into. This mid-sized
organization of 100 agents has the expectation to grow to 150 over the next two years, but
will only accept a low-cost solution. What contact center product provides this flexibility?
A. Symposium Agent with the ability to present the correct screen to the agent based on business
rules
B. Symposium Web Center Portal with the ability to present e-mail, chat, an/or collaboration
screens based on customer requirement
C. Symposium Agent Greeting with its ability, based on skill-set, to customize information for
call presentation
D. Symposium TAPI SP with the ability, based on skillset, to route caller information with the
call delivery at the phoneset
Correct Answer: A